Returns & Exchanges
At Pew Pew Lasercraft, LLC, we take pride in our precision-crafted home decor and want you to be completely satisfied with your purchase. If your custom laser-engraved item arrives damaged or incorrect, we offer a 30-day return window to ensure your home looks exactly as you envisioned.
Initiate Your Request
Contact our support team within 14 days of delivery with your order number and photos of the item to receive a Return Authorization (RA) number.
Pack with Care
Securely place the item in its original packaging, ensuring all protective inserts are used to prevent damage to the laser-cut edges during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our workshop inspects the returned piece, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing